Terms & Conditions

1. Definitions

• “We”, “us”, “our” means SBR ENTERPRISES LIMITED, a company registered in England & Wales with Company Number 05846304, whose registered office is at 1e Finsbury Park Road, London, England, N4 2LA (email: info@sbrenterprisesltd.com).
• “You”, “your” means the customer, website user or person making an enquiry, order or booking.
• “Services” means our café food and drink service, catering and platter delivery, business accounts and evening private hire.
• “Website” means sbrenterprisesltd.com.

2. Scope of these terms

These terms apply to: (a) your use of the Website; (b) purchases of food and drink in our café; (c) catering orders; and (d) private hire bookings. For catering and private hire, the written quotation or hire agreement we issue will form part of the contract together with these terms; if there is any conflict, the quotation or hire agreement prevails.

3. Café service

Our café operates on a walk-in basis. Menu items, prices and opening hours displayed on the Website or in the café are subject to change and availability. All prices include VAT at the prevailing rate. We are an unlicensed premises: no alcohol is sold or served, and alcohol may not be brought onto the premises for consumption.

4. Catering orders

4.1 Orders and acceptance

Catering orders are made by enquiry. A contract is formed when we confirm your order in writing (by email) following your acceptance of our quotation. We ask for at least 72 hours’ notice for catering orders; shorter notice may be possible at our discretion.

4.2 Payment

Payment terms will be set out in your quotation. Unless otherwise agreed, catering orders are payable in full before delivery. Business account customers are invoiced monthly with payment due within 14 days of the invoice date. We may charge interest on overdue business-to-business invoices under the Late Payment of Commercial Debts (Interest) Act 1998.

4.3 Changes and cancellations

• More than 72 hours before delivery: full refund or free amendment.
• Between 72 and 24 hours before delivery: 50% of the order value is payable.
• Less than 24 hours before delivery: the full order value is payable, as food will have been prepared.

4.4 Delivery

We will deliver at the time agreed in your quotation. You must ensure someone is available to receive the order; food left awaiting collection is at your risk. Delivery times may be affected by circumstances beyond our reasonable control (see clause 10, Force Majeure).

4.5 Food safety and allergens

Allergen information accompanies every catering order. You are responsible for telling us about allergies and dietary requirements at the time of ordering and for ensuring guests are made aware of the allergen information provided.

5. Private hire

5.1 Booking

Private hire is confirmed by a written hire agreement and payment of the deposit stated in it. Dates are not held without a deposit. The balance is due no later than 7 days before the event.

5.2 Cancellation by you

• More than 28 days before the event: deposit refunded in full.
• 14–28 days before: 50% of the deposit is retained.
• Fewer than 14 days before: the deposit is retained in full; any balance already paid will be refunded.

5.3 Your responsibilities

You are responsible for the conduct of your guests, for any damage beyond normal wear and tear, and for ensuring the event ends at the agreed time. No alcohol may be brought onto or consumed on the premises. We may end an event early, without refund, where these terms are breached or safety is at risk.

6. Your statutory rights (consumers)

Nothing in these terms affects your statutory rights. Under the Consumer Rights Act 2015, food and services supplied to you as a consumer must be of satisfactory quality, fit for purpose and as described, and services must be provided with reasonable care and skill. If we fail to meet these standards you may be entitled to a repeat performance, a price reduction or a refund as the law provides. Because food is perishable and catering/hire is supplied on a specific date, the 14-day distance-selling cancellation right does not apply to catering orders or dated private hire bookings; the cancellation terms in clauses 4.3 and 5.2 apply instead. If something is wrong with food you have bought in the café, tell us straight away and we will put it right.

7. Website use

The Website and its content are provided for general information. You may browse and share links to our pages for personal, non-commercial purposes. You must not misuse the Website, attempt to gain unauthorised access to it, or submit unlawful or offensive material through our forms. We may suspend or withdraw the Website without notice for maintenance or security reasons.

8. Intellectual property

All content on the Website — including text, design, graphics and logos — is owned by or licensed to SBR ENTERPRISES LIMITED and is protected by UK and international intellectual property laws. You may not copy, reproduce or republish it without our prior written consent, except as permitted by law.

9. Limitation of liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded or limited by law, including under the Consumer Rights Act 2015.

Subject to that: we are not liable for losses that were not reasonably foreseeable when the contract was formed; for business losses (where you are a consumer) including loss of profit; or for failures caused by events outside our reasonable control. Our total liability arising from any catering order or hire booking shall not exceed the total price paid or payable for that order or booking, except where the law does not permit such a limit.

10. Force majeure

We are not liable for any failure or delay in performing our obligations caused by events beyond our reasonable control — including extreme weather, strikes, utility failures, epidemics, or transport disruption. If such an event affects your catering order or hire booking, we will contact you as soon as possible to rearrange or refund prepayments for services not provided.

11. Data protection

We process personal data in accordance with our Privacy Policy and Cookie Policy, which form part of these terms.

12. Governing law and disputes

These terms and any contract between us are governed by the laws of England and Wales. If you are a consumer, you may bring proceedings in the courts of England and Wales, Scotland or Northern Ireland; if you are a business, the courts of England and Wales have exclusive jurisdiction. We encourage you to contact us first at info@sbrenterprisesltd.com so we can try to resolve any dispute informally.

13. General

If any part of these terms is found to be unenforceable, the rest remains in force. Our failure to enforce a right is not a waiver of it. These terms, together with any quotation or hire agreement and the policies referred to, form the entire agreement between us. We may update these terms from time to time; the version published on the Website at the time of your order or booking applies to it.